Customer Success Manager

Benifex

16d • Hybrid

About The Position

Benifex is a fast-moving technology company and a leading provider of online Reward & Benefits solutions. They are dedicated to building workplace technology that creates exceptional employee experiences. With a mission to build remarkable experiences that employees love, Benifex supports over 5 million employees in more than 3,000 organizations across 100+ countries. They are seeking brilliant people to join their growing team, including Customer Success Managers who will get to know their customers, help them achieve their objectives, and ensure they maximize the use of the Benifex platform. This role focuses on driving retention, value, and advocacy, rather than ARR targets.

Requirements

• Solid experience in a Customer Success role, with a strong track record of driving product adoption, engagement, and customer outcomes
• Experience managing complex B2B SaaS customer portfolios with multiple stakeholders
• Confidence working with senior customer contacts and navigating challenging or sensitive situations
• Strong organisational skills, with the ability to prioritise effectively across a varied portfolio
• Excellent communication and relationship‑building skills, with a customer‑first mindset
• A proactive, accountable approach, with a genuine passion for delivering exceptional customer experiences.

Nice To Haves

• Experience within Employee Benefits, HR Tech, or a related SaaS domain
• Exposure to large enterprise and/or global customer accounts

Responsibilities

• Manage a portfolio of approximately 20–30 customers as their primary point of contact, ensuring strong engagement, satisfaction, and retention
• Build trusted relationships with a range of customer stakeholders, including senior leaders
• Lead regular customer check‑ins and internal account health reviews, proactively identifying risks and opportunities
• Develop and present insight‑rich performance updates that support customers in maximising platform adoption and achieving long‑term outcomes
• Drive customer advocacy by championing feedback internally and ensuring insights (including NPS) lead to tangible improvements
• Support customers in aligning the Benifex platform with their broader people, reward, and engagement strategies
• Adapt quickly to shifting priorities and evolving customer needs in a fast‑paced environment

Benefits

• Flexible work – choose a working setup that works for you
• 25 days holiday plus your local bank holidays
• Your birthday off
• Two half day wellbeing days
• Healthcare cash plan to cover the costs of day to day healthcare
• Employee Assistance Plan 24/7 365 support
• Income Protection (75%) and life assurance (4x salary)
• Pension scheme
• £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed