Customer Success Manager

Carrier Corporation • Syracuse, NY

12d • $79,000 - $158,000

About The Position

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. About the Role This position is for a seasoned professional in Customer Service who works independently, resolving complex customer inquiries. This role maintains databases, makes recommendations to management for customer issue prevention and the sales team to identify sales opportunities. Makes updates to procedures to ensure the improvement of Customer Service processes. This role will sit in Syracuse, NY.

Requirements

• High school diploma/GED.
• 3+ years of customer service experience in the construction and/or HVAC industry.
• 1+ years of continuous improvement experience.

Nice To Haves

• Bachelor’s degree.
• Experience in customer service in the HVAC and/or light commercial industry.
• Sense of urgency, self-initiative, dedication and sense of ownership.
• Excellent communication, teamwork, and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in CRM software and Microsoft Office Suite.
• The ability to solve complex problems, be organized and have good time management skills.

Responsibilities

• Develop and maintain strong relationships with multiple strategic partners.
• Collaborate with the sales, engineering and production teams to implement consistent updates on projects as required.
• Management of overall accounts and ALL orders associated with assigned customers, which includes end to end proactive project management.
• Support the development of new business growth strategies.
• Meet KPI requirements for response timeliness and quality by, transactional surveys, coordination of complete deliveries, shipment tracking.
• Manage relationships with Strategic partners.
• Proactively monitor project orders.
• Ensure customer satisfaction.

Benefits

• Health Care Benefits : Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability : Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees