Customer Success Manager

Sisense

50d • $55,000 - $90,000

About The Position

Sisense is a leading AI-powered Analytics Platform as a Service (AnPaaS) that empowers product teams and developers to embed conversational, predictive, and agentic intelligence directly into applications and workflows. Our API-first, developer-first platform turns complex data into faster, smarter, actionable decisions for over 2,000 global customers across industries. With our cutting-edge AI portfolio, including the Sisense Intelligence assistant, automated narratives, and advanced machine learning modeling, we are accelerating the future of embedded analytics at scale.

We are looking for a dynamic, technically minded, and business-savvy Commercial Customer Success Manager (CSM) to own and elevate our portfolio of commercial-tier accounts across the US East Coast. This is not a traditional, reactive account management role.

As a Commercial CSM, you will partner with product teams, developers, and engineering leaders who are actively reimagining their software experiences. Acting as a trusted strategic advisor, you will lead your customers down the path of analytics maturity, helping them leverage Sisense's API-first ecosystem and composable architectures to drive deep user engagement, lower their total cost of ownership, and capture new monetization opportunities. Your success will be measured explicitly through Net Revenue Retention (NRR), product adoption velocity, and customer advocacy conversion.

Requirements

• Minimum of 1-3 years of experience as a CSM, with a proven track record of supporting small/mid-scale, commercial-level clients.
• Proactive and solution-oriented, with a natural ability to serve as a trusted advisor to customers and anticipate their needs.
• Exceptional interpersonal, listening, written, and verbal communication skills.
• Proven ability to build and maintain strong, multi-level client relationships, including executive-level engagement.
• Experience working with quarterly or annual targets, and consistently achieving or exceeding performance goals.
• Proven ability to identify and capitalize on up-sell and cross-sell opportunities, driving additional value for customers.
• Strong experience in renewal planning and execution, ensuring long-term customer retention and growth.
• Strong project management skills with the ability to manage and deliver complex technical products and solutions.
• Demonstrated ability to collaborate cross-functionally with teams (such as product, support, and engineering) to address complex technical issues and customer requests.
• Superior critical thinking, decision-making, and problem-solving skills, with a focus on finding solutions to challenges.
• Customer-centric mindset with a commitment to customer satisfaction and delight, driving value and long-term success for clients.
• A results-driven approach, with a focus on continuous improvement and learning.

Nice To Haves

• Ideally, experience in Business Intelligence (BI) solution implementations or similar technical solutions.

Responsibilities

• Own and elevate a portfolio of commercial-tier accounts across the US East Coast.
• Partner with product teams, developers, and engineering leaders.
• Act as a trusted strategic advisor to customers.
• Lead customers in their analytics maturity journey.
• Help customers leverage Sisense's API-first ecosystem and composable architectures.
• Drive deep user engagement, lower total cost of ownership, and capture new monetization opportunities.
• Manage contract renewals, navigate complex renewal discussions, and find mutually beneficial outcomes.
• Manage communication both internally and externally, ensuring alignment and advocating for what’s best for the customer while balancing business priorities.
• Deliver measurable results, improve adoption, and address challenges proactively.
• Find innovative solutions to challenges while managing customers.
• Collaborate cross-functionally with teams (such as product, support, and engineering) to address complex technical issues and customer requests.
• Navigate and manage complex client environments, building rapport and trust with key stakeholders.
• Manage multiple priorities effectively.
• Onboard and help customers get up and running.
• Manage your own book of business, responsible for the partnership and the customer’s success.

Benefits

• A bonus, equity, commissions, and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed