Customer Success Manager (remote East Coast US)

Spacelift • Redwood City, CA

43d • Remote

About The Position

Spacelift is an infrastructure orchestration platform that manages your entire infrastructure lifecycle—provisioning, configuration, and governance. It integrates with all your infrastructure tooling (e.g. Terraform, OpenTofu, CloudFormation, Pulumi, Ansible) to provide a single integrated workflow so you can deliver secure, cost-effective, and resilient infrastructure quickly.
By automating deployment and configuration, providing developer self-service, golden paths with guardrails, and an OPA policy engine, Spacelift empowers businesses to accelerate developer velocity while maintaining control and governance over their infrastructure. Spacelift offers unrivalled support, no-nonsense pricing, and a range of deployment models to fit your specific needs.
Spacelift was founded in 2020 by long-time DevOps practitioner Marcin Wyszynski and successful entrepreneur Pawel Hytry and has raised $82.3 M in funding over four rounds from top venture capital firms, including Insight Partners, Blossom Capital, Hoxton Ventures, Inovo Venture Partners and Five Elms Capital.
You will serve as a Customer Success Manager (CSM) based in the USA, working directly with our customers to ensure they receive maximum value from the Spacelift product.
In this role, the CSM candidate will manage the complete customer relationship, drive product adoption, and ensure successful experiences with Spacelift.
We are seeking a self-motivated individual with a cross-functional mindset, capable of managing time effectively and efficiently, a customer-centric thinker, and willing to go the extra mile to ensure customer satisfaction.

Requirements

• A proven work experience of 5+ years in a Customer Success Manager or customer-facing role
• Has understanding and experience with Infrastructure as Code (IaC) tooling
• Terraform and AWS experience is a must
• Renewal, Expansion, and Growth selling experience
• Ability to document and report on issues and enhancements
• Accountability and personal organisation are essential
• Technical skills required as they relate to the use of the product or service
• Excellent verbal, written communication, and interpersonal skills

Nice To Haves

• CloudFormation, Pulumi, Ansible, and Kubernetes experience is a plus

Responsibilities

• Being the trusted advocate of customers needs to drive success
• Own long-term customer relationships
• Analyze customer data to improve customer experience
• Establish clear customer retention goals through business review cadences
• Promote product value through customer experience
• Continuously promote and drive renewals and/or expansion opportunities
• Manage account escalations by coordinating with internal/external stakeholders

Benefits

• Competitive salary and equity package
• Medical, dental and vision plans for employees and any dependents
• 401k Pension Plan
• 26 days of paid time off annually + local bank holidays
• Flexible working hours and a healthy 40-hour workweek
• Work from anywhere! We are a full-remote company.
• Learning & education budget
• Company offsites
• Work in an international, diverse, dynamic, and passionate team with a friendly, supportive company culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed