Customer Success Manager (Remote from US)

Jobgether

1d • Remote

About The Position

This role offers the chance to be a strategic partner for customers while driving measurable impact on operational efficiency and adoption of cutting-edge technology. You will manage end-to-end customer success, from onboarding through long-term expansion, acting as the trusted advisor and operational point of contact. By collaborating closely with sales, product, and engineering teams, you will ensure that customer needs are represented internally and that solutions deliver real value. This position blends account management, technical insight, and executive relationship building to strengthen customer loyalty, drive revenue growth, and influence product strategy. With a focus on innovation, analytics, and continuous improvement, you will play a critical role in shaping the future of intelligent warehouse operations.

Requirements

• Bachelor’s degree or equivalent experience; technical degrees or MBA preferred.
• 5+ years of program, account, or customer success management experience in a customer-facing role.
• Proven ability to drive adoption, renewals, and upsell opportunities.
• Strong communication and presentation skills, capable of engaging operational and executive stakeholders.
• Familiarity with robotics, automation, or autonomous systems; experience with warehousing or supply chain technologies is a plus.
• Proficiency with Excel/Google Sheets, PowerPoint/Google Slides, Gmail, and CRM tools (Salesforce/JIRA preferred).
• Ability to travel up to 30% as required.
• Strong problem-solving skills, with exposure to coding or AI development considered a bonus.

Responsibilities

• Develop and execute tailored onboarding plans to ensure customer success and long-term adoption.
• Serve as a trusted advisor, helping customers improve operational efficiency and demonstrating clear ROI.
• Conduct regular operational check-ins and executive business reviews to align on outcomes and strategy.
• Represent the customer internally by advocating for their needs, providing product feedback, and tracking feature requests.
• Resolve customer issues efficiently while mentoring peers and continuously improving success processes.
• Drive customer retention, expansions, and net revenue growth through proactive engagement.

Benefits

• Competitive compensation package including equity.
• Comprehensive medical, dental, vision, and life insurance coverage.
• Flexible schedule with unlimited PTO.
• Opportunity to influence product development and customer outcomes in a fast-growing, innovative environment.
• Mentorship and career growth opportunities in a high-impact, customer-focused role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees