Customer Success Team Lead (US, Remote)

Eleos Health

11d • Remote

About The Position

Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, we want to give clinicians the support they need to do the important work only they can do.
We’re looking for an experienced Customer Success Team Lead to lead and scale a team supporting Enterprise customers in a high-growth SaaS environment. This role is equal parts people leadership, operational rigor, and customer advocacy. You’ll be accountable for team performance, customer outcomes, and building repeatable, scalable CS motions as the company continues to grow. This is a hands-on leadership role for someone who has managed complex, high-value accounts, understands executive stakeholders, and knows what “great” looks like at scale.
You’re an experienced Customer Success leader who thrives in a high-growth, ambiguous environment and brings calm, structure, and focus to complexity. You’ve partnered with Enterprise customers, navigated multi-stakeholder organizations, and understand how to balance customer value with commercial outcomes.
You’re a player-coach: comfortable rolling up your sleeves when needed, but equally effective at coaching, developing, and holding a team accountable. You’re known for clear communication, sound judgment, and the ability to influence internally while being a strong voice for the customer.
You’re energized by solving complex problems, improving systems and processes, and helping both customers and your team succeed at scale.

Requirements

• 5+ years of experience in Customer Success, Account Management, or related roles, with at least 2 years in a leadership position.
• Ability to lead, motivate, and develop a high-performing team.
• Experience with SaaS products, ideally in global startup environment
• Ability to articulate value, confidently handle objections, and resolve customer issues
• Experience interacting and presenting at all levels of an organization
• Excellent communication and interpersonal skills, with a customer-centric mindset.
• Ability to multitask, problem-solve, and work cross-functionally in a dynamic environment
• Ability to travel (30%)
• Demonstrated success managing long-term partnerships in large organizations
• Strong analytical skills and the ability to interpret data to drive decisions.
• Proficiency in CRM and Customer Success software tools.
• Located in EST/ CST timezones

Responsibilities

• Team Leadership
• Lead, coach, and develop a team of Customer Success Managers supporting Enterprise accounts
• Set clear goals, KPIs, and expectations; monitor performance and drive accountability
• Foster a high-performing, collaborative team culture focused on impact, growth, and continuous improvement
• Enterprise Customer Success & Process Excellence
• Own and evolve Enterprise CS best practices across onboarding, adoption, health, renewals, and expansion
• Partner closely with Sales, Product, and Support to align on account strategy and customer outcomes
• Surface and synthesize customer feedback to inform product and go-to-market decisions
• Use customer data and insights to proactively identify risks and opportunities across the portfolio
• Training & Development
• Build and deliver enablement programs to strengthen Enterprise CS skills (executive communication, value articulation, risk management)
• Ensure the team stays current on product updates, industry trends, and customer use cases
• Reporting & Analytics
• Monitor customer health, usage, and engagement across Enterprise accounts
• Provide regular reporting and insights on customer outcomes, retention, and team performance
• Translate data into actionable recommendations for leadership

Benefits

• A product that positively impacts people's lives every single day.
• A team of amazing people with a shared vision and the infinite drive to make it happen
• The base pay range for this position is $145,00-155,000 per year. The determination of what a specific employee in this job classification is paid depends on several factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
• In addition to your compensation, we offer wide and generous health benefits, significant equity and 401(k) plans matched to 4%
• Flexible PTO + Additional mental health days off you can take any given moment simply because you need them.
• Fully remote work environment
• Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed