Customer Success Manager (remote US)

Jobgether

11h • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in the United States. This role offers the opportunity to build strong, long-term relationships with enterprise clients, ensuring they achieve maximum value from cloud infrastructure and automation solutions. You will serve as the trusted advisor for customers, driving product adoption, supporting success outcomes, and identifying opportunities for expansion. The position requires a balance of technical understanding, strategic insight, and exceptional interpersonal skills. You will collaborate cross-functionally with product, engineering, and sales teams to advocate for customer needs, address challenges, and continuously improve the customer experience. This role operates in a fully remote, flexible environment, ideal for proactive professionals passionate about delivering exceptional client outcomes.

Requirements

• 5+ years of experience in Customer Success, client-facing, or account management roles
• Strong understanding of Infrastructure as Code (IaC) tooling, with hands-on experience in Terraform and AWS
• Excellent verbal, written, and interpersonal communication skills
• Strong organizational skills, accountability, and the ability to manage multiple priorities
• Technical aptitude to understand and discuss complex infrastructure and cloud solutions with clients
• Customer-centric mindset with the ability to proactively solve problems and deliver results

Nice To Haves

• Familiarity with CloudFormation, Pulumi, Ansible, and Kubernetes
• Proven experience driving renewals, expansions, or growth initiatives

Responsibilities

• Serve as the primary point of contact for assigned customer accounts, building trust and fostering long-term relationships
• Drive adoption and success of cloud infrastructure and automation solutions, ensuring customers achieve their desired outcomes
• Monitor and analyze customer data to identify trends, risks, and opportunities for improvement
• Establish retention and growth goals, conducting regular business reviews and providing strategic guidance
• Advocate for customer needs internally, coordinating with product and engineering teams to resolve issues and enhance the platform
• Promote renewals, expansions, and additional value opportunities
• Document and report on customer feedback, technical issues, and enhancement requests

Benefits

• Competitive salary and equity package
• Medical, dental, and vision insurance for employees and dependents
• 401(k) pension plan
• 26 days of paid time off annually, plus local holidays
• Flexible working hours and a standard 40-hour workweek
• Fully remote work option
• Learning and education budget to support professional development
• Company offsites and team-building events
• Work within a diverse, international, and supportive team culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees