EverHealth - Digital Customer Success Manager (Remote, US)
About The Position
EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/ We are looking for a Customer Success Manager you have a strong service delivery project and program management background with deep expertise in healthcare related service delivery. You love establishing best in class service delivery methodologies, standards, tools and processes to ensure that our products are delivered to our customers effectively and efficiently, assuring delivery on time with strong adoption/engagement.
Requirements
- Bachelor’s Degree preferred
- 2-4 years relevant service/relationship management experience
- Experience handling multiple tasks required.
- A willingness to take initiative and solve problems.
- An orientation toward constantly improving processes and management best practices.
- A willingness to share with the team practices at your prior companies that helped create great customer experiences.
Nice To Haves
- Prior SaaS account management experience highly desired, healthcare industry experience is a plus.
Responsibilities
- Be a great facilitator and problem solver building relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty.
- Develop strong relationships with key stakeholders of our customers ensuring the best possible customer experience.
- Monitor customer’s usage of product(s) and services helping grow monthly recurring revenue by driving adoption and identifying new upsell and cross-sell opportunities.
- Develop individual success plans for each customer to ensure adoption, expansion, and loyalty across your portfolio.
- Be an expert on the EverHealth Platforms maintaining a deep understanding of our technology and products.
- Have general knowledge of our EverHealth portfolio of products and how they add values to our customers.
- Understand customer needs and identify and share best product workflows that help them close process gaps and improve success metrics.
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
