Customer Success Manager

Blockit AI • San Francisco, CA

16d

About The Position

Blockit is a Sequoia-backed AI time agent that learns user preferences to autonomously coordinate complex meetings, functioning like an executive assistant that never sleeps. The company is building a massive platform of AI agents with access to the world's time, and the network grows stronger as more users link their calendars. Blockit is seeking a Customer Success Manager to lead activation, adoption, and retention across its customer base. The ideal candidate will have over 3 years of experience in customer success, account management, or solutions at a software company, with a preference for those who have experience building a function from scratch. The role involves working directly with hundreds of contracted accounts, primarily in venture capital, private equity, financial services, professional services, and AI/tech startups. The Customer Success Manager will partner with the onboarding specialist to manage pilots, resolve issues, drive adoption, identify expansion opportunities, and relay customer feedback to the product team. Technical aptitude for tasks like SSO or calendar sync troubleshooting, commercial awareness for growth identification, and analytical skills for creating SOPs are essential. The role requires comfort and excitement in a fast-paced, zero-to-one startup environment, with a passion for productivity tools being a plus.

Requirements

• 3+ years in customer success, account management, or solutions.
• Technically curious and unafraid of the stack — you can hold your own with engineers.
• Comfortable with data and quick to learn. You know the difference between a number and a story.
• Commercially aware: you’ve read an account, known when it was ready to grow, and made the case with evidence rather than instinct.
• Exceptional writer — most of this job happens in email and Slack, in front of managing partners and heads of platform at some of the best firms in the world.
• Organized to a fault, with high agency and no ego about scope. Fifteen external calls, forty email threads, a bug queue, and a pilot scorecard only coexist if you have a system — and some weeks the job is a training session, some weeks a supplier registration portal at 9pm.

Nice To Haves

• Experience standing up a function rather than inheriting one is a plus.
• Founding or first-CS-hire experience is a strong plus.
• Bonus: experience with horizontal productivity tools, or a network in venture capital, private equity, or professional services.

Responsibilities

• Lead Enterprise onboarding, pilots, and rollouts end to end — setup, admin training, then adoption team by team: usage reviews with admins and chasing the pockets that haven’t linked calendars.
• Serve as the primary contact for inbound support and agent-behavior feedback via email and Slack.
• Handle churn with a real save motion: understand why, offer the right landing spot, and harvest the reason.
• Build the machine: usage and retention reporting, templates, runbooks, and the QA loop behind our AI support agent.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed