Customer Success Manager

Vision33

2d•Onsite

About The Position

Customer Success Manager (Bilingual), Sage Intacct Full Time / Permanent Location: QC, NB Are you passionate about cutting-edge technology and ready to make your mark? Are you motivated to shape the future of thriving businesses through innovative solutions? If so, we want you to join our high-energy Sage Intacct Sales team as a Customer Success Manager (Bilingual). At Vision33, we are forward thinkers. We bring together best-in-class cloud technology and the most experienced people in the industry to deliver cloud-based ERP (Enterprise Resource Planning) and business solutions that create transformative results for our clients. Due to continued growth, we are seeking a Customer Success Manager (Bilingual) with a successful background in managing customer relationships and driving internal sales opportunities. You will be at the heart of nurturing and growing our client relationships. You will work as a consultative partner for our clients, understanding key priorities and implementing strategies and business solutions for their success.

Requirements

Minimum 3 years’ experience in a client relationship/account management role with exposure to selling.
Minimum 3 years’ experience in selling and maintaining business software solutions and/or cloud-based (Saas) technology in SMB markets.
Business Operations Knowledge: You have a sound understanding of business operations and knowledge, and general accounting principles.
Consultative and Relationship-Building Skills: You’re a natural communicator with strong interpersonal, relationship-building, consultative, and negotiation skills.
Customer Focused Mindset: You bring a customer-centric approach to problem solving, ensuring every interaction delivers impact, value, and satisfaction.
Results-Focused: You thrive in a results-oriented environment where performance, accountability, and impact that turn plans into measurable outcomes matter.
Process-Oriented: You are highly organized and detail-oriented with a strong preference for following established procedures and systems.
Bilingualism: You have a conversational - upper Intermediate: Can work professionally in the language skills in both English and French.

Nice To Haves

Familiarity with the market or industry ERP systems such as Sage, NetSuite and would be considered an asset.

Responsibilities

First Point of Contact for our Clients: You will be the supportive, consultative, and advisory friendly face for assigned clients and the first stop for business solution inquiries and questions.
Develop and Execute Customer Management Plans: You will work the client and focus on Key Accounts and their Affiliates.
Meet sales targets: Work with clients and team to deliver on sales targets that are in line with overall client and business objectives.
Foster and Retain Client Accounts: Foster a positive relationship with key client decision makers, our partners, and colleagues across Vision33, as well as monitoring account progress and activity through ongoing client engagement and demand forecasting.
Drive Growth: Contribute to Vision33 sales, drive team growth, and help our clients transform their business with our innovative and cutting-edge cloud-based solutions.