Customer Success Manager

Box•New York, NY

6d•$86,500 - $138,500•Hybrid

About The Position

Box is a leader in Intelligent Content Management, providing a platform that enhances collaboration, manages the content lifecycle, secures critical information, and transforms business workflows with enterprise AI. Founded in 2005, Box helps global organizations like JLL and Morgan Stanley simplify their work. The company is headquartered in Redwood City, CA, with international offices. Joining Box offers the chance to contribute to a platform that manages billions of files and information critical to daily business operations. The mission is to infuse intelligence into content management, enabling customers to revolutionize their workflows. The combination of AI and enterprise content presents a significant opportunity to transform how the world collaborates, and this role places individuals at the forefront of this transformation.

Requirements

2+ years of customer success, account management, or related client-facing experience managing a book of business.
Proven track record of ownership and proactive problem-solving that led to measurable customer outcomes.
Strong relationship management and communication skills; comfortable leading demos and executive conversations.
Operationally rigorous with experience navigating business systems for forecasting and health tracking.
Growth-minded, coachable, and adaptable; excited to learn and leverage AI to improve workflows.
Comfortable managing Mid-Market portfolio, prioritizing impact across multiple accounts.
Hybrid: Based in New York with 3 days/week in-office; travel within the region as needed.
Experience in SaaS or with non-traditional backgrounds that demonstrate strong account ownership is welcome.

Responsibilities

Own a book of Mid-Market accounts and build trusted partnerships that drive adoption, renewal, and growth.
Lead discovery, value reviews, and product demos that tie business goals to clear outcomes.
Maintain operational rigor across systems—forecast renewals, track health, and prioritize actions based on signals.
Build account plans, identify risks/opportunities, and execute proactive playbooks to improve customer value.
Collaborate cross-functionally to remove roadblocks and deliver solutions that matter.
Prioritize customer meetings (virtual and onsite as needed) to accelerate impact across your territory.
Surface insights from your portfolio to influence territory planning and process improvements.
Champion a growth mindset and experiment with AI-enabled workflows to scale customer success.