Customer Success Manager

National Summer School Initiative•Brooklyn, NY

1d•Remote

About The Position

The customer success manager is a key role that lives between our sales and program operations teams. This role’s mission is to make sure new partners are successfully onboarded, supported throughout the customer life cycle, and positioned for strong summer program implementation. This role will report to the senior account executive.

Requirements

Bachelor’s degree
At least five years of experience in customer success, project management, business development, or a related partner-facing role.
CRM experience, ideally HubSpot.

Nice To Haves

Experience in K-12 education strongly preferred.

Responsibilities

Serve as the primary contact for assigned districts and schools, building trusted relationships with key leaders.
Monitor account health to address risks and identify renewal and growth opportunities.
Maintain accurate customer, contact, and communication records in HubSpot.
Demonstrate certified product expertise through effective virtual presentations.
Track relevant funding sources and education initiatives in assigned regions.
Lead onboarding for assigned partners, delivering sessions and resources that ensure they are fully prepared for summer programming and equipped with the structures needed for success.
Maintain accurate partner records and share timely information across the organization to support effective program delivery.
Collaborate with Program Operations and Program teams to resolve partner-specific challenges and provide responsive solutions.
Maintain accurate, up-to-date HubSpot records throughout the partner lifecycle.
Analyze program outcomes and impact data to demonstrate partner value and inform renewal discussions.
Coordinate end-of-summer debriefs and incorporate partner feedback and lessons learned into future program and customer success cycles.
Develop scalable impact reporting and renewal systems, templates, and playbooks to reduce manual work as the partner base grows.