Customer Success Manager

Field Materials Inc.

11d

About The Position

Field Materials AI is hiring a Customer Success Manager to join its 70-person team. The role offers the opportunity to develop a customer success playbook and work closely with the company’s serial entrepreneur founders, with potential for promotion. The company provides an AI platform for construction procurement, AP automation, and inventory management, and has grown 3x over the past year while processing more than $2.5 billion in construction purchasing volume.

Requirements

At least 5 years of relevant experience in software Customer Success, IT professional services, and/or software sales engineering; alternatively, experience as a project or purchasing manager at a self-performing General Contractor or specialty subcontractor.
Good understanding of general ledger principles in accounting.
Understanding of computer networking and security principles.
Strong understanding of project accounting workflows.
Proven track record managing and growing a portfolio of customer accounts with high NPS and low churn metrics.
Ability to communicate customer requests and product issues to engineers.
Great interpersonal and writing skills.
Empathy for customers and strong listening skills.
Enjoy teaching, coaching, and consulting.
Excitement about startups, software, and AI.
Enjoy tinkering with software, hacking, and debugging software issues.

Responsibilities

Manage 8–10 concurrent customer implementations.
Collaborate with internal teams to ensure delivery milestones are met and client feedback is incorporated.
Serve as a trusted advisor to customers, translating business processes into optimized Field Materials workflows.
Contribute to continuous improvement of implementation processes by identifying patterns, gaps, and scalable best practices.