Customer Success Manager

JOOR

18d • Onsite

About The Position

Founded in 2010, JOOR now services more than 14,000 brands and over 600,000 buyers across 150 countries, processing an incredible $1.7B in wholesale transaction volume each month. Backed by Macquarie Group, Battery Ventures, Canaan Partners & ITOCHU, JOOR is a Series D start-up that provides the world's most recognized brands and retailers with a digital wholesale management platform that transforms the way these businesses work. With a CEO recently named a Glossy 50 "Changemaker in the Fashion Industry" and inducted into Forbes' "50 Over 50" 2022 class, JOOR is attracting top talent to drive market dominance. With our team of 150+ experts, we maintain an established global presence with employees in key markets in North America, Europe and APAC.

Requirements

• 2+ years of experience managing accounts or owning a book of business required
• Excellent presentation, written, and oral communication skills
• Strong negotiation and sales skills
• A proactive, consultative account manager
• An ability to handle difficult upselling and reselling conversations
• A scrappy go-getter

Nice To Haves

• Experience in fashion wholesale and or using JOOR is a plus
• 3-5 years of relevant work experience in SaaS, Account Management or Strategy Consulting preferred
• Experience collaborating with cross-functional teams a plus

Responsibilities

• Develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client’s business case and business strategy
• Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment
• Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to JOOR roll out and adoption
• Foster a sense of urgency, professionalism and execution that establishes a new level of expected customer service performance
• Be an advocate for client feature requests and work cross functionally with our Product, QA and Data team to help move projects forward
• Drive increased engagement for new and existing customers
• Strategize and identify how the team can increase renewal rates and keep our churn rate near zero
• Strategically expand our revenue in accounts through cross-sell and upsell
• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
• Drive new business growth through greater advocacy and reference ability

Benefits

• Access to international trade shows and market weeks to see the product in action
• Collaborate with our teams around the world
• Private Medical, Dental, & Vision coverage
• Opportunities for growth and development through various internal initiatives
• Transparency into the state of our business via quarterly all-hands meetings, showcasing the company’s performance in relation to revenue and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed