Customer Success Manager

A2Z Sync•Denver, CO

6h•Hybrid

About The Position

We’re growing again and looking for a Customer Success Manager to join our team at A2Z Sync! Who We Are At A2Z Sync, we’re revolutionizing the automotive industry by transforming the car-buying journey into a seamless, transparent, and customer-first experience. Our innovative platform empowers dealerships with cutting-edge tools to thrive in a rapidly evolving market. Through strategic initiatives, including our groundbreaking partnership with Amazon, we’re redefining how the industry operates. This hybrid role is based at our Denver Tech Center (DTC) office in Greenwood Village, CO, with two in-office days each week. If you’re ready to make an impact and shape the future of automotive technology, we’d love to hear from you! Your Role As our new Customer Success Manager, you’ll play a pivotal role in ensuring our customers achieve maximum value from the A2Z Sync platform. You’ll be a trusted advisor, helping customers adopt best practices, leverage advanced features, and realize measurable business outcomes. You’ll work closely with stakeholders at all levels within our customers’ organizations, proactively identifying risks and opportunities, and collaborating with internal teams to deliver exceptional customer experiences. This is a hands-on role where you’ll synthesize data into actionable insights, champion our core values, and help drive customer growth and retention.

Requirements

3+ years of experience in a Customer Success, Account Management, or client-facing SaaS role.
Proven ability to synthesize data and translate it into actionable customer insights.
Solid understanding of the Customer Success process, customer growth levers, and KPIs.
Experience using Customer Success platforms such as Vitally or similar tools.
Strong project management skills with a track record of delivering customer and internal deliverables on time.
Excellent written and verbal communication skills, adaptable for both technical and non-technical audiences.
Demonstrated ability to build and manage relationships with stakeholders at all levels.
Proactive problem-solver who comes prepared with solutions to barriers or risks.
Comfortable presenting to customer teams, including executives and frontline users.
Highly collaborative, with experience working cross-functionally to achieve shared goals.
Consistently meets or exceeds KPIs and is proactive in developing plans to address gaps.

Responsibilities

Guide customers on best practices to drive further value from the A2Z Sync platform.
Utilize advanced platform features to solve customer problems and optimize processes.
Synthesize data and provide actionable insights to customers to improve product adoption and business outcomes.
Develop a solid understanding of the Customer Success Management (CSM) process, customer growth levers, and key performance indicators (KPIs).
Leverage Vitally and other tools to proactively identify risks and opportunities within customer accounts.
Consistently report progress and blockers to individual targets, ensuring transparency and accountability.
Build and manage productive relationships with stakeholders at all levels within the customer’s organization.
Spot account risks early and work to resolve them before escalation, always coming prepared with solutions to barriers to success.
Execute project management, customer deliverables, and internal updates on time and with attention to detail.
Collaborate with Customer Success (CS) teams on shared tasks and projects, logging customer feedback for continuous improvement.
Communicate clearly and effectively with customers across all channels, demonstrating strong interpersonal skills.
Present confidently to customer teams, adapting communication style for different stakeholder levels.
Consistently meet or exceed KPIs related to overall business goals; if off track, proactively develop and communicate a plan to get back on course.
Identify areas for growth within existing accounts and use cases, working collaboratively with the Account Manager (AM) to close expansion opportunities.