Customer Success Manager
About The Position
We’re looking for a Customer Success Manager to help build and scale the foundation of Customer Success at Rentvine. This is a hybrid “player + builder” role—you won’t just manage customers, you’ll help define how we do Customer Success. You’ll work closely with CS leadership to build systems, analyze customer data, and develop scalable playbooks, while also owning a portfolio of customers and executing those strategies in real time. You’ll play a key role in shaping our CS function through data analytics, system configuration, and hands-on experimentation—testing what works, refining it, and helping scale it across the team. This role is ideal for someone who wants to grow into CS leadership, Digital CS, or CS Operations roles over time.
Requirements
- 3–5+ years of experience in Customer Success, CS Ops, or similar roles
- Strong analytical mindset with experience in reporting, dashboards, or data analysis
- Experience with CRM/CS tools (HubSpot, Planhat, ChurnZero, etc.)
- Ability to turn data into clear, actionable insights
- Confidence engaging directly with customers
- A growth mindset with a desire to take ownership and build
- Comfort operating in a fast-paced, evolving environment
Nice To Haves
- Property Management software or industry experience
Responsibilities
- Help design and evolve customer health scoring models
- Analyze churn risk and retention trends to inform strategy
- Build dashboards and reporting to drive CS performance
- Improve CS systems and workflows (HubSpot, Snowflake, etc.)
- Test, iterate, and refine scalable CS playbooks and motions
- Manage and analyze customer feedback (NPS, CSAT, surveys)
- Identify trends, risks, and growth opportunities in customer data
- Translate insights into actionable recommendations for the business
- Manage a portfolio of accounts, including higher-risk or strategic customers
- Partner with CSMs on retention and risk mitigation strategies
- Execute onboarding, renewal, and recovery efforts
- Engage directly with customers to drive adoption, value, and outcomes
- Pilot and execute new CS plays before scaling them across the team
- Report to the Senior Director of Customer Success & Support
- Partner cross-functionally with CS, Sales, Product, and Support
- Help translate CS strategy into execution through data and insights
- Contribute to company-wide retention and growth initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
