Customer Success Manager, General Manufacturing

Tulip Interfaces • Somerville, MA

16d • $100,000 - $160,000 • Hybrid

About The Position

Tulip, a leader in AI-native frontline operations, empowers the global workforce with composable, connected apps to enhance work quality, improve efficiency, and ensure end-to-end traceability. Their cloud-native, no-code platform, enhanced by embedded AI, is spearheading the digital transformation of industrial environments by offering human-centric solutions that redefine the Manufacturing Execution System (MES) category. Originating as a spinoff from MIT, Tulip is headquartered in Somerville, MA, with a global presence in Germany, Hungary, Singapore, and Israel. The company has received accolades such as World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, and recognition on Energage's Top Workplaces USA and Built In Boston's "Best Places to Work" lists.

Requirements

• 4+ years of experience in Account Management, Customer Success (SaaS Customer Success preferred), Management Consulting, or another client-facing role in the manufacturing and operations industry
• Direct experience implementing change in manufacturing shop floor operations or business information technology systems in operational environments
• Experience creating and leading executive presentations in enterprise and multicultural business environments
• Experience coordinating and leading action across cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)
• Ability to travel (estimated 20%)
• BA/BS required

Nice To Haves

• MBA/Masters a plus

Responsibilities

• Manage a portfolio of customer accounts, tracking usage and health relative to their digital transformation with Tulip
• Guide customers to use Tulip to improve their operations through digitization, recommending use cases and tracking and communicating ROI
• Act as a trusted partner to customers, managing contract renewals and supporting commercial expansion
• Coordinate across internal teams - including Customer Support, Professional Services, Product Management, and Sales - to resolve customer needs
• Build and improve internal processes and content to help scale and mature the Customer Success function
• Communicate account health, risk, and ROI clearly to both customer stakeholders and internal leadership
• Partner with Sales during account handoff and onboarding to ensure a smooth transition into active usage
• Identify expansion opportunities within existing accounts based on customer usage patterns and business goals

Benefits

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies
• An inclusive, dog-friendly office with diverse and inspiring colleagues

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level