Customer Success Manager
About The Position
At Aristocrat, we believe in crafting world-class gaming experiences that bring happiness and excitement to our players. As a Customer Success Manager, you will play a pivotal role in ensuring our customers' happiness and success with our products. You’ll have the opportunity to work with a dynamic team, dedicated to innovation and customer-centric solutions. This role is perfect for someone who is ambitious, enjoys building relationships, and thrives in a fast-paced environment. Join us in our mission to deliver outstanding customer experiences and be part of a company that values talent, collaboration, and excellence!
Requirements
- 4+ years of experience in a customer-facing role, preferably in customer success or support.
- Previous Casino/Gaming Systems Industry Experience is required.
- Strong communication and interpersonal skills.
- Proven ability to manage multiple tasks and priorities.
- Experience with CRM systems and customer data management.
- Ability to travel up to 70%, including occasional international travel.
- A proactive approach to problem-solving and keen attention to detail.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Strong analytical abilities with the capability to analyze customer usage data.
- A passion for gaming and a dedication to improving customer experiences.
- Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Nice To Haves
- A Bachelor's degree in a related field or equivalent experience is preferred but not required.
Responsibilities
- Support customer onboarding, product implementation, and user enablement activities.
- Serve as the primary point of contact for assigned customers, conduct regular onsite and virtual customer meetings; respond to routine customer inquiries regarding product functionality and guidelines.
- Maintain accurate customer records, meeting notes, and follow-up actions within company systems.
- Support onsite customer projects in collaboration with Project Management.
- Monitor customer usage data and find opportunities to improve product adoption and customer outcomes.
- Provide product expertise and mentorship to customers and internal collaborators.
- Partner with internal teams to address customer needs and support customer retention efforts.
- Gather customer feedback and communicate improvement opportunities to Product teams.
- Ensure customer deliverables, commitments, and success plans are completed and communicated to leadership.
- Advance critical customer issues and coordinate resolution efforts across internal teams.
- Serve as a liaison with the Aristocrat Support Center to coordinate issue resolution.
- Monitor industry trends and incorporate guidelines into customer success strategies.
- Perform other duties as assigned.
Benefits
- health, dental, and vision insurance
- paid time off
- a 401(k) plan with employer matching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
