Customer Success Manager

Infios

1d•Remote

About The Position

As a Customer Success Manager at Infios, you will partner with supply chain, warehouse, and transportation customers to ensure they gain maximum value from our platform. You bring strong communication and relationship‑building skills along with experience supporting enterprise SaaS products, ideally within WMS, TMS, or logistics environments. You proactively identify risks, solve problems, and guide customers through adoption, optimization, and long‑term success.

Requirements

BS or BA in a technical, business, supply chain, or logistics field
4 or more years in Customer Success, Support, Implementation, Consulting, or Account Management
Experience with enterprise SaaS, ideally in supply chain, WMS, TMS, or logistics
Strong skills in communication, analysis, risk identification, and issue resolution
Ability to work across teams and manage complex issues in fast‑paced environments
Leadership presence and confidence working with customer executives
Ability to travel up to 25 percent

Nice To Haves

Experience with supply chain or logistics SaaS
Familiarity with cloud infrastructure concepts
Knowledge of warehouse, transportation, or distribution operations
Experience using ServiceNow, Moogsoft, Datadog, or LogicMonitor

Responsibilities

Build strong relationships with supply chain, warehouse, or transportation customers and understand their key operational challenges.
Serve as the main point of contact for customer leadership and manage escalations quickly and accurately.
Track KPIs to guide strategy, improve adoption, and prevent issues.
Deliver product walkthroughs, presentations, and business reviews for all customer levels.
Partner closely with Product, Engineering, Operations, Sales, and Support to address risks and improve customer outcomes.
Create and maintain Success Plans that align Infios capabilities with customer goals.
Coordinate with partners and integrators involved in delivering Infios services.
Participate in an on‑call rotation to support urgent issues for the 24/7 team.