Customer Success Manager
About The Position
As a Customer Success Manager, you will own the business relationship for a dedicated book of customers. Your primary mission is to drive revenue growth and deepen relationships with these existing customers. We will count on you to be a key player in ensuring customer satisfaction and maximizing the value of the customer's experience with the Insight Google Cloud Solution line. Along the way, you will get to: Manage a specific book of business with a focus on driving revenue growth through effective account management practices, including upselling, cross-selling, and contract renewals. Accurately forecast and track sales performance metrics to meet and exceed your targets. Collaborate with your dedicated Business Development Representative (BDR) to proactively uncover and qualify new growth opportunities within your accounts, which will then be passed to the appropriate Acquisition team to pursue. Develop and implement targeted account plans to identify and prioritize key accounts for expansion. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.
Requirements
- Bachelor's degree or equivalent practical experience.
- 5+ years of experience in an Account Management or Customer Success role, preferably in the technology or SaaS industry.
- A proven track record of driving revenue growth and exceeding sales targets.
- Strong understanding of Google's ecosystem or the overall hyperscaler landscape (GCP, AWS, Azure) and their value propositions.
Responsibilities
- Manage a specific book of business with a focus on driving revenue growth through effective account management practices, including upselling, cross-selling, and contract renewals.
- Accurately forecast and track sales performance metrics to meet and exceed your targets.
- Collaborate with your dedicated Business Development Representative (BDR) to proactively uncover and qualify new growth opportunities within your accounts, which will then be passed to the appropriate Acquisition team to pursue.
- Develop and implement targeted account plans to identify and prioritize key accounts for expansion.
Benefits
- Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
