Customer Success Manager (Fully Remote)

SORACOM

4h•Remote

About The Position

You will serve as a key member of the team in the Americas and have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth this technology is seeing around the world. As a Customer Success Manager, you will play a crucial role in the success of our existing customers by building connected trust, diving deep with them, and delivering results to Soracom. You will be responsible for ensuring new customers are fully equipped to utilize our products and services from day one, building connected trust with you and Soracom quickly, and contributing to their long-term success. The ideal candidate will have a strong understanding of the cellular IoT market, including technologies, trends, and competitive landscape. This role is pivotal in driving customers past the initial launch and ensuring the long-term success and growth of those assigned customers. This role will also identify new business opportunities within the assigned customers, build relationships throughout the customer organization, and drive revenue growth.

Requirements

3-7 years of experience in generating revenue in cellular IoT solutions and services.
High performer, consistently achieving or exceeding goals.
Understanding of customer needs and requirements to communicate how our solutions can address their challenges effectively.
Extensive experience with customer agreements, negotiations, and billing structures.
Ability to travel up to 50% of the time.
Located in a major metro area within the US with easy access to air travel (e.g. Atlanta, Chicago, Dallas, New York, Denver, Phoenix).

Nice To Haves

You also speak Spanish
You have experience working with Salesforce and Slack
You know the basics of networking, cellular and AWS services.

Responsibilities

Deliver incremental revenue generated by existing assigned customers.
Deep understanding of customer needs and requirements and effectively communicate how our solutions can address their challenges, resulting in long term customer retention and/or revenue growth.
Proactively navigate throughout the customer organization to identify net new opportunities or incremental revenue at the assigned customers.
Initiate training sessions for customers on product features, best practices, and usage optimization as needed.
Stay abreast of industry trends, market activities, and competitors to maintain a competitive edge.
Collaborate with technical teams to ensure accurate and tailored solution offerings to customers.
Identify opportunities to co-market with strategic customers and collaborate with the marketing team to bring those opportunities to fruition.
Demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily.