Customer Success Manager - US BASED
About The Position
Property Leads is a marketing/pay-per-lead company that generates inbound and motivated seller leads in the real estate investor space. We are a team of driven individuals with lofty goals for the company and ourselves. Many companies describe themselves as families. We are more of a high-performance sports team looking to win the yearly championship. The ideal candidate is highly driven, enjoys working, is fun and friendly, and is willing to face challenges head-on in a fast-paced, ever-evolving environment. This is not a passive support role. As a Customer Success Manager at Property Leads, you are on the front lines of client relationships — responsible for retention, coaching, and saving accounts. You will spend a large portion of your day communicating directly with real estate investors via phone, SMS, email, and community channels. You will help clients understand the value of our leads, improve their acquisition processes, stay bought-in during tough moments, and ultimately close more deals. This role requires someone who can handle constant pressure, frequent complaints, and high emotional intensity — and still show up energized, solutions-focused, and ready to win the next conversation.
Requirements
- 2+ years in customer success, account management, or retention-focused roles
- Strong verbal communication skills (phone confidence is a must)
- Proven ability to handle objections and retain customers
- Experience building relationships with clients over time
- Highly organized and able to manage multiple conversations simultaneously
- Real estate or investor-facing experience is a strong plus
Responsibilities
- Speak with clients daily via phone, text, and email — especially during high-friction situations
- Handle objections, complaints, and frustration with confidence and composure
- Perform “reverse sales” turning unhappy clients into retained, long-term customers
- Coach investors on how to improve their lead handling, follow-up, and conversion
- Build real relationships not just transactions (be someone clients actually like talking to)
- Stay active in Facebook groups and community channels to support and engage clients
- Respond to inquiries within 30 minutes and drive resolution within 24 hours
- Partner with internal teams (sales, refunds, ops) to resolve complex issues
- Maintain accurate records of all client interactions in CRM systems
Benefits
- Health, Dental, Vision
- 401k with a match
- Fast-moving team, low bureaucracy, high ownership
- Flexible remote work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
