Customer Success Manager

HITRUST Services•Frisco, TX

25d

About The Position

HITRUST’s Customer Success Manager is the primary customer connection to HITRUST products, services, and programs. The role takes a holistic ownership approach to a customer territory and develops relationships that promote retention, growth, and loyalty. The CSM supports customers in maturing their internal information and security programs, selecting appropriate solutions to secure sensitive data, and making progress on HITRUST initiatives.

Requirements

Bachelor’s degree required.
Two to five years of experience performing inside sales duties.
Two to five years of experience working with Salesforce.
Strong analytical skills and attention to detail.
Strong written and verbal communication skills.
Interpersonal and project management skills, including the ability to organize and track project tasks.
Highly self-motivated and driven to learn and grow.

Nice To Haves

Experience in healthcare, financial services, or insurance is preferred.

Responsibilities

Onboard new customers and help set them up for success.
Facilitate internal support for organizations relying on the HITRUST Approach to mature their internal information and security programs.
Help organizations ensure they have the right solution to secure sensitive data.
Expand relationships with key stakeholders and create opportunities for other HITRUST programs and services.
Develop and manage customer relationships to increase satisfaction and adoption and ensure retention.
Conduct regular account business reviews to help customers succeed with HITRUST initiatives and identify growth opportunities.
Gather and document customer feedback and communicate requests to the Product Management team.
Maintain an in-depth understanding of company products and services.
Manage the renewal engagement process, discuss contract terms, and secure existing client subscription renewals.
Attain account retention and growth goals.
Reconcile and maintain data in Salesforce.
Maintain consistent and regular attendance.