About The Position
At HYROS, we help businesses understand exactly where their customers and revenue come from through advanced ad tracking and attribution. We’re looking for an experienced Customer Success Manager with 5+ years of experience to own high-touch onboarding for key customers. Your goal is clear: help customers get set up correctly, reach value fast, trust their data, and use HYROS to make better business decisions. This is a high-ownership role. You’ll lead customer relationships, identify risks early, solve problems proactively, and be accountable for successful onboarding and adoption.
Requirements
- 5+ years of Customer Success experience, ideally in SaaS.
- Experience managing high-touch or strategic customers.
- Strong understanding of onboarding, adoption, and retention.
- Excellent communication and the ability to make complex topics simple.
- Strong problem-solving skills and the ability to work independently.
- Comfortable using data and customer signals to prioritize and take action.
- A proactive, ownership-driven mindset. You don’t wait for problems to become escalations.
Nice To Haves
- Experience with marketing analytics, paid advertising, ad tracking, attribution, or technical SaaS products, as well as tools such as HubSpot, Intercom, or ChurnZero.
Responsibilities
- Lead high-touch onboarding from kickoff through successful activation and adoption.
- Understand each customer’s business, goals, and technical setup to create the right onboarding path.
- Run onboarding calls, training sessions, and strategic conversations.
- Help customers turn HYROS data into clear, actionable decisions.
- Identify setup, adoption, and engagement risks before they become retention problems.
- Track customer progress and take action when onboarding gets stuck.
- Build strong relationships and become a trusted advisor.
- Work with Support, Product, and other teams to resolve customer challenges.
- Identify opportunities to improve onboarding, retention, and the overall customer experience.
Benefits
- You’ll have real ownership over a critical part of the customer journey and a direct impact on adoption, retention, and customer success.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
