Customer Success Manager
About The Position
The Strategic Customer Success Manager at Nimble is a post-sales role focused on driving customer adoption, retention, and expansion across enterprise accounts. The CSM serves as a trusted partner to senior stakeholders, helping customers achieve measurable outcomes with Nimble’s platform and connecting their business needs with Nimble’s technical solutions. The role works closely with Product, Support, and Engineering to support long-term customer success and requires technical aptitude, enterprise customer empathy, and a commercial mindset. The CSM manages complex, multi-stakeholder relationships, proactively mitigates risk, and identifies opportunities to grow customer value. The role is based in New York City and requires working in the office three days per week. It reports to the Director of Customer Success. Salary is stated as $180,000–$230,000 OTE, depending on qualifications and experience. Nimble describes itself as a company leading the AI web search category. Its products provide businesses with accurate, auditable programmatic access to the web for building AI agents. The company says it has raised over $70 million and serves hundreds of enterprise customers.
Requirements
- At least 6 years of customer-facing SaaS experience, including post-sale roles such as Customer Success or Account Management.
- At least 3 years supporting enterprise customers.
- Experience partnering with technical stakeholder teams, such as Engineering, Data, or AI, in complex enterprise environments.
- Strong technical aptitude, including familiarity with web technologies such as HTML/CSS and comfort troubleshooting through APIs, logs, and workflows.
- Curious, proactive mindset and ability to learn quickly, ramp up on new technologies, and become a domain expert.
- Excellent communication and executive presence, with the ability to influence senior and C-level stakeholders.
- Ability to translate technical concepts into clear business value for technical and non-technical audiences.
Nice To Haves
- Experience supporting enterprise customers in a high-growth startup environment.
Responsibilities
- Own revenue growth and retention for a portfolio of enterprise customers.
- Drive customer expansion, renewals, and advocacy while reducing churn.
- Build relationships with stakeholders across data, engineering, product, and BI teams to support long-term adoption and customer value.
- Run QBRs and EBRs, communicate customer impact and ROI, and drive executive alignment on strategy and next steps.
- Monitor customer health signals, including usage, outcomes, and risks, and act to prevent issues from escalating.
- Work with Product and Solutions/Engineering teams to escalate gaps, share customer feedback, and influence roadmap priorities.
- Construct enterprise-wide business cases demonstrating the ROI of moving from legacy web scraping to Nimble’s self-learning Web Search Agents.
- Maintain close relationships with customers and account teams and stay aware of key events, needs, risks, and value drivers.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
