Customer Success Manager

IXOPAY • ,

3d • $105,000 - $115,000

About The Position

IXOPAY is seeking a Relationship Manager to join their Customer Success team. This role involves managing a portfolio of enterprise customers, focusing on driving their long-term success with IXOPAY through increased adoption, retention, renewals, and growth. The Relationship Manager will act as a trusted advisor, building strong relationships, identifying opportunities, and helping customers maximize the value of the IXOPAY platform.

Requirements

• 3+ years of experience in a customer-facing role such as Relationship Manager, Customer Success Manager, Technical Account Manager, or Account Manager.
• Experience in SaaS, FinTech, payments, or another technology-driven environment.
• Excellent communication, relationship-building, and stakeholder management skills.
• A consultative approach with strong analytical and problem-solving abilities.
• Experience supporting customer retention, renewals, or account growth.

Nice To Haves

• Knowledge of payment gateways, merchant acquiring, payment orchestration, or related payment technologies.
• Experience working with enterprise customers.
• Familiarity with customer success metrics such as NRR, GRR, and product adoption.

Responsibilities

• Manage a portfolio of customers, building trusted relationships with business and technical stakeholders.
• Guide customers throughout their lifecycle, from onboarding and adoption through renewal and ongoing success.
• Proactively identify retention risks and growth opportunities through upselling, cross-selling, and increased platform adoption.
• Partner with customers to understand their business goals and recommend solutions that improve payment performance, reduce costs, and streamline operations.
• Advocate for customer needs by partnering with Product, Engineering, and Sales to help shape future platform enhancements.
• Monitor customer health using adoption, platform usage, support trends, and commercial KPIs such as NRR and GRR.
• Coordinate with internal teams to resolve customer questions and escalations, ensuring a consistently excellent customer experience.

Benefits

• Competitive salary and benefits
• Professional growth and development opportunities
• A collaborative, international team environment
• Medical, Dental, and Vision Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Employer-paid Life, AD&D, Short-Term Disability, and Long-Term Disability Insurance
• Unlimited Paid Time Off and Paid Holidays
• 401(k) Plan with Employer Match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed