Customer Success Manager - TSD

Pax8

19d•$69,362 - $99,089•Remote

About The Position

Join Pax8 as a Customer Success Manager and play a pivotal role in helping partners and customers unlock greater value from technology while driving retention, growth, and long-term success across the United States. This is an opportunity to be at the forefront of Pax8’s evolving technology distribution ecosystem, owning the full customer lifecycle from onboarding through renewal. You'll have the autonomy to build trusted relationships, influence adoption strategies, and make a measurable impact on customer outcomes. As Pax8 continues its journey as an AI-enabled, cloud-first organization, you'll grow alongside innovative technologies and help customers realize their full potential through smarter solutions. At Pax8, we believe success is built through meaningful relationships, curiosity, and continuous innovation. We foster an environment where people are empowered to think differently, challenge convention, and put the customer at the center of every decision. You'll collaborate with passionate teams who are committed to elevating partners, simplifying technology, and creating exceptional experiences.

Requirements

Demonstrated success managing customer relationships, renewals, account growth, or lifecycle programs within SaaS, cloud, technology, or distribution environments.
Proven experience driving measurable customer outcomes including retention, adoption, and revenue expansion.
Strong understanding of customer success methodologies and customer lifecycle management.
Experience utilizing CRM and customer success platforms to manage pipeline activities, customer health monitoring, forecasting, and reporting.
Ability to identify and nurture expansion opportunities while maintaining a customer-centric mindset.
Knowledge of cloud technologies, productivity solutions, cybersecurity, infrastructure, or related technology categories.
Exceptional communication, presentation, and relationship-building capabilities.
A proactive, resilient, and highly organized approach with a passion for delivering outstanding customer experiences.
Must hold valid right to work in United States.

Nice To Haves

Understanding of indirect sales channels, partner ecosystems, or technology advisory environments is highly desirable.

Responsibilities

Lead Customer Onboarding: Guide customers and partners through a seamless onboarding experience that accelerates value realization and platform adoption.
Drive Adoption & Customer Health: Monitor customer engagement, identify risks early, and develop proactive success plans that improve retention and satisfaction.
Own Renewals & Expansion: Manage the complete renewal lifecycle while identifying opportunities to deepen customer adoption and expand solution usage.
Build Trusted Relationships: Become a strategic advisor to customers, technology partners, and channel stakeholders by understanding business goals and delivering value-focused guidance.
Coordinate Escalations: Act as a central point of ownership for customer challenges, ensuring effective communication, resolution, and ongoing partnership.
Utilize Data for Better Outcomes: Leverage customer insights, health metrics, and platform data to drive informed decisions and support business growth.
Represent Pax8: Engage with customers, partners, and industry stakeholders through events, programs, and strategic initiatives that strengthen long-term relationships.