Customer Success Manager

KEV Group•El Dorado Hills, CA

6h•Hybrid

About The Position

As a Customer Success Manager (CSM), you will be the strategic partner and trusted advisor to a portfolio of KEV customers. You’ll work directly with district leaders to understand their goals, drive adoption and measurable value, strengthen relationships, and ensure customers are positioned for long-term success. This is more than a relationship-management role. You will own the customer experience, protect and grow recurring revenue, uncover expansion opportunities, and serve as the voice of the customer across KEV. You’ll collaborate closely with Sales, Support, Marketing, Product, and other teams to solve problems and create an exceptional customer experience. If you’re energized by building relationships, solving complex problems, and making a measurable impact, this is an opportunity to play a critical role in KEV’s growth.

Requirements

2+ years of experience in Customer Success, Account Management, or a similar role in a SaaS environment.
Experience with k-12 software a must
A proven ability to build trusted relationships with customers at multiple levels, including executive stakeholders.
Strong business acumen and the ability to connect technology to customer goals and measurable business outcomes.
A track record of driving product adoption, engagement, retention, and growth.
Excellent written, verbal, and executive communication skills.
Strong presentation, problem-solving, and influencing skills.
The ability to collaborate effectively across Sales, Support, Product, Marketing, and other cross-functional teams.

Nice To Haves

Payments, accounting, or K–12 experience is an asset.

Responsibilities

Own customer success and retention: Manage a portfolio of district customers with thoughtful engagement and a zero-churn mindset.
Drive revenue: Deliver against renewal and payments-growth targets while identifying and generating qualified opportunities for expansion.
Become a trusted advisor: Build strong relationships with district leadership and key stakeholders, becoming the person customers turn to for strategic guidance and problem-solving.
Drive value and adoption: Understand each customer’s goals and help them maximize return on investment.
Lead executive conversations: Conduct regular customer meetings and semi-annual business reviews with district and executive leadership, connecting KEV’s solutions to measurable business outcomes.
Champion the customer: Bring customer feedback back to KEV and partner cross-functionally to drive meaningful improvements.
Build customer advocates: Partner with Sales and Marketing to develop references, case studies, testimonials, referrals, and other customer advocacy opportunities.