Customer Success Manager
About The Position
Streamline Healthcare Solutions is a high-growth technology company that provides web-based software to healthcare organizations for coordinating service delivery. The company has served the behavioral health marketplace since 2003 and builds and maintains systems for leading behavioral health organizations. Its mission is to develop innovative technology that empowers people improving behavioral health and quality of life. This is a remote position based in the United States, with a schedule normally aligned with Mountain or Central time to support customers in those time zones. The salary range is $70,000–$80,000 per year, depending on experience. Employment visa sponsorship is not available. The role requires willingness to travel up to 20% and to work alternate schedules as required. Streamline offers competitive compensation and benefits, a flexible and collaborative work environment, and opportunities for growth and continued learning. The company is an equal opportunity employer committed to diversity and inclusion.
Requirements
- Bachelor's degree or higher in a related field.
- Experience in project management and change management.
- Leadership and team-building skills.
- Excellent interpersonal skills and effective written and oral communication skills.
- Innovative approach, critical-thinking skills, and problem-solving abilities.
- Willingness to travel up to 20%.
- Willingness to work alternate schedules as required.
Nice To Haves
- Prior experience as a Customer Success Manager is desirable.
- Background in behavioral healthcare or electronic medical records is preferred.
Responsibilities
- Manage multiple customer accounts and understand customer needs and priorities.
- Manage projects to ensure deliverables are met.
- Hold regular meetings to stay current on customer needs.
- Provide product and industry consultation.
- Facilitate timely customer access to needed resources.
- Facilitate sales of additional functionality and modules to increase customer efficiency.
- Communicate and meet frequently with product managers, developers, testers, and other internal staff.
- Maintain customer retention.
- Achieve a customer satisfaction rating of 85% or greater.
- Serve as an advocate and voice of the customer and coordinate across teams to provide an exceptional customer experience.
Benefits
- Competitive compensation and benefits packages.
- Flexible work environment conducive to collaboration and productivity.
- Opportunities for growth and continued learning.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
