Customer Success Manager

Paymentology

9d • Hybrid

About The Position

At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale - across more than 60 countries. Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of a network of regional hubs. It's this global reach and innovation that sets us apart. We’re looking for a Client Success Manager to manage and grow operational relationships with our Programme Management clients. This role is crucial in ensuring seamless service delivery, proactive risk management, and the successful execution of client initiatives, including platform migrations. You will act as the bridge between client needs and internal execution, driving both operational excellence and client satisfaction. If you’re experienced in client-facing operations, payments or fintech, and thrive in a fast-paced, cross-functional environment, this is your opportunity to make a meaningful global impact.

Requirements

• Proven experience in a client-facing role managing multiple large clients simultaneously.
• Strong background in payments, fintech, or card programme environments.
• Experience delivering technical or operational projects for clients.
• Excellent stakeholder management and communication skills.
• Ability to work cross-functionally with technical and non-technical teams.
• Strong project management and organisational capabilities.
• Experience handling escalations and resolving operational challenges.
• Analytical mindset with strong problem-solving skills.
• High level of accountability, ownership, and attention to detail.

Responsibilities

• Manage a portfolio of Programme Management clients, acting as the primary operational point of contact.
• Drive client success by ensuring high-quality service delivery and ongoing engagement.
• Conduct regular client meetings, including Quarterly Business Reviews, to assess performance and identify opportunities.
• Monitor support tickets and escalations, ensuring timely resolution and clear communication.
• Identify trends in operational issues and address root causes to improve service quality.
• Raise risks proactively and implement mitigation strategies.
• Support and project manage client initiatives, including platform migration projects.
• Collaborate with internal teams such as Engineering, Legal, Finance, Reconciliation, and Support to deliver client outcomes.
• Work closely with Account Managers to identify and support growth opportunities.
• Act as the operational owner for client programmes, aligning execution with client goals.
• Support Sponsor Bank operations and maintain strong working relationships.
• Identify opportunities for process improvement and operational efficiency.

Benefits

• Ability to work in-office three days a week with flexibility around core hours.
• You’ll be part of a diverse, global team that’s genuinely committed to making a positive impact through what we do.
• Whether you’re working across time zones or getting involved in initiatives that support local communities, you’ll find real purpose in your work - and the freedom to grow in a supportive, forward-thinking environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed