Customer Success Manager

QbDVision, Inc.

1d•Hybrid

About The Position

Our Customer Success team is looking for a Customer Success Manager to join our fast-growing team supporting the Life Sciences industry and help shape the future of digital solutions in the chemistry, manufacturing and controls (CMC) space. As a Customer Success Manager, you will be responsible for ensuring our customers’ success with QbDVision’s products and services. You will serve as the liaison between QbDVision and key customer stakeholders, foster collaboration and drive strategic initiatives through proactive engagement.

Requirements

3+ years working in life sciences, software or consulting
Strong analytical and problem solving skills
Experience working with global pharmaceutical companies
Customer-facing consulting experience
Managed relationships with executive stakeholders
Ability to travel up to 20%

Responsibilities

Build trusting, strategic relationships with key customer stakeholders across various organizations in R&D, Operations and Manufacturing to drive successful business outcomes
Expertise in QbDVision’s products with a solid understanding of best practices to guide customers to the right solutions
Serve as the customer’s thought partner by enhancing their knowledge of QbDVision and driving awareness of the latest innovations QbDVision is releasing in the platform
Monitor usage and identify opportunities, proactively addressing underutilization of seats and features to drive full value for customers
Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build internal business cases
Identify potential use cases not currently onboarded, partner with customers and Account Management to expand investment to additional teams and departments
Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, training curriculum development, and customer enablement