Customer Success Manager

Delinea•Redwood City, CA

12d

About The Position

Delinea is looking for an experienced Customer Success Manager to own and grow customer relationships, drive production adoption, and ensure customer realized value. You will have a strong understanding of customers’ business objectives and success criteria and the ability to identify and articulate how Delinea supports achievement of customers’ strategic goals.

Requirements

BA/BS preferred or equivalent experience
5+ years of experience in a similar role as a Customer Success Manager
Knowledgeable in privilege access management and cybersecurity best practices preferred
Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Delinea, etc. is a big plus
Experience working directly with complex, multi-divisional, multi-geographical customers and building strong connections with executive sponsors.
Ability to understand business objectives and success criteria to deliver product value
Competency with Salesforce and Customer Success Management platforms
Ability to multi-task, solve problems, and work cross-functionally in a dynamic environment
Excellent verbal and written communication skills

Responsibilities

Manage a portfolio of Enterprise accounts and serve as the primary point of contact.
Drive onboarding, product adoption, track customer business objectives and goals.
Lead regular customer check-in tracking customer success plans along with quarterly business reviews.
Proactively identify at-risk accounts to leadership and own a cross-functional remediation plan.
Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders
Cross-functional alignment on upcoming renewals and potential expansions.
Acts with urgency and provide continuous customer communication on customer requests.
Develop, prepare, and nurture customers for advocacy