Customer Success Manager

Accuris•Denver, CO

2d•Remote

About The Position

Accuris is the global leader in engineering intelligence, trusted by the world’s most innovative companies to accelerate design, reduce risk, and ensure supply chain resilience. Formed in 2023 through the combination of S&P Engineering Solutions (formerly part of IHS Markit) and Techstreet, Accuris brings together six decades of authority in engineering standards, technical content, and workflow technology. The Customer Success Manager is responsible for fostering strong relationships with customers, ensuring successful onboarding and adoption of our solutions, and driving customer satisfaction and retention. You will serve as a trusted partner to customer stakeholders, helping them achieve their goals and realize value from our products.

Requirements

3–4 years of experience in Customer Success, Account Management, or a related role, preferably in SaaS or tech
Experience supporting customer onboarding and adoption strategies
Familiarity with success planning and retention practices
Strong relationship-building and communication skills (written & verbal)
Ability to understand customer goals and align solutions accordingly
Comfortable working with CRM tools (e.g., Salesforce) and customer success platforms
Problem-solving mindset with attention to detail
Ability to manage multiple accounts and prioritize effectively
Customer-first attitude with a collaborative approach

Responsibilities

Manage a portfolio of customer accounts, supporting their success throughout the lifecycle.
Act as the primary point of contact post-sale, guiding onboarding, product adoption, and ongoing engagement.
Monitor customer health and proactively address risks or challenges.
Identify opportunities for growth and collaborate with Sales on upsell paths.
Conduct regular check-ins and business reviews to share progress and gather feedback.
Partner with internal teams (Sales, Product, Support, Marketing) to advocate for customer needs.
Use data and insights to improve customer outcomes and enhance the customer journey.