Customer Success Manager - US East
About The Position
CivilGrid is the trusted civil design platform powering affordable infrastructure renewal and growth. We give utilities, civil engineers, and municipalities a single, collaborative source of truth for what's underground so teams can plan, design, and build faster, smarter, and safer. Our platform consolidates utility records, geotechnical and environmental data, paving moratoriums, and jurisdictional requirements directly from 3,000+ utilities, agencies, and municipalities with full chain-of-custody documentation. Teams at PG&E, Mark Thomas, and dozens of leading engineering firms use CivilGrid to cut research time by up to 88%, reduce project costs, prevent dig-ins, and accelerate delivery on the projects that keep communities running. We're a venture-backed Series A startup tackling a $4.7T US infrastructure market that has been underserved by software for decades. Founded by industry insiders, each with 10+ years in utilities and civil engineering, we move fast, ship work that matters, and stay close to the customers and field teams we build for.
Requirements
- 4+ years of experience in customer or client facing roles, and/or civil engineering
- Strong technical aptitude, with familiarity in civil design
- Excellent leadership, communication, and problem-solving skills
- A strong bias toward action, and comfort having a point of view, and when appropriate working independently with limited guidance
- Willingness to travel up to 50%, with flexibility for fieldwork and remote engagements
Nice To Haves
- A background in civil engineering or related fields
- CAD and/or GIS experience is a plus
Responsibilities
- Perform internally and externally facing quarterly account reviews
- Deploy CivilGrid to new accounts, performing on-site training as needed
- Respond in a timely fashion to customer questions, and collaborate with CivilGrid staff to address questions or deploy fixes to technical issues
- Develop dashboards and metrics to monitor customer health
- Communicate internally and to customers, customer health findings
- Engage effectively with a wide range of stakeholders, from public works officials to engineers and contractors
- Actively manage deployments and build close relationships with champions and key customers
- Drive product usage, and account expansion - your job is to get more people using CivilGrid on more projects and to navigate around any adoption barriers you encounter
- Develop case studies collaboratively with customers
- Act as the voice of the customer within CivilGrid, advocating for their needs across product development and sales teams
- Provide technical expertise on civil engineering
- Further develop CivilGrid’s customer success playbook
Benefits
- Company-funded medical, dental, and vision insurance — including medical plans at no cost to the employee
- FSA (health and dependent care)
- Unlimited PTO and a culture that expects you to actually use it
- 401(k) plan
- Flexible, remote-friendly work environment
- A high-trust team, real ownership, and the chance to do the most meaningful work of your career
- meaningful early-stage equity
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
