Customer Success Manager

Apryse • Boston, MA

18d • $65,000 - $70,000 • Remote

About The Position

The Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three years.

Requirements

• Minimum 1-2 years of experience, bonus for Customer Success/Account Management experience
• Organization and accountability (detail-oriented, fierce data hygiene, tracking, etc.)
• Proven work experience as a Customer Success Manager or similar role preferred
• Strong communication skills (clear, concise, and professional)
• Proven ability to collaborate across teams and build alignment
• Strong negotiation and influencing skills with customers and internal stakeholders
• Problem-solving mindset with the ability to think critically
• Ability to work independently while knowing when to involve others

Nice To Haves

• Technical aptitude (has baseline technical knowledge and the attitude and desire to continuously learn in a technical environment)
• Management, renewals or upsells experience would be a plus
• Excel/Google Sheets experience
• Software Experience
• Experience with data tools or reporting platforms
• Exposure to customer-facing roles in fast-paced environments
• Experience working cross-functionally with different teams
• Process improvement or operational experience
• Fluency in Spanish and/or Portuguese

Responsibilities

• Manage a portfolio of customers and ensure a consistent, high-quality experience
• Build strong relationships and act as a trusted point of contact
• Identify risks early and take proactive steps to address them
• Partner cross-functionally and collaborate effectively to drive outcomes
• Navigate customer conversations, balancing company priorities with customer needs
• Maintain accurate data, reporting, and internal documentation
• Take ownership of internal tools and workflows tied to customer management
• Contribute to process improvements and team efficiency

Benefits

• Competitive salary commensurate with experience and qualifications.
• A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings.
• A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
• Highly autonomous and entrepreneurial environment.
• Annual recurring WFH allowance for you to purchase items you need for your home office.
• Ongoing support for learning development so you can master your craft.
• Work with the hardware you're most comfortable with (Windows or Mac).
• Diverse and inclusive workplace where we all learn from each other.
• Excellent work-life balance with a flexible remote work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed