Customer Success Manager

ASSA ABLOY • Austell, GA

1d • Onsite

About The Position

ASSA ABLOY is seeking a Customer Success Manager for an on-site role at their Southeast Service Center or regional manufacturing facility in Austell, Georgia. This newly created position reports directly to the Service Center Manager or General Manager, with a dotted line to the Regional Head of Hollow Metal or Regional Operations Director. The role is integral to ensuring customer success and satisfaction while actively driving market growth. Key responsibilities include cultivating strong customer relationships, understanding their needs, and collaborating internally and externally to deliver solutions. The manager will also take a proactive, hands-on approach to identify new business opportunities, expand the customer base, and increase product penetration. A significant aspect of the role involves leading and developing both the Customer Care and Inside Sales teams, leveraging industry expertise to strengthen partnerships and convert opportunities into measurable results.

Requirements

• A strong combination of relevant experience, education, practical skills, and the ability to learn quickly, most importantly, a drive to excel and succeed.
• Proven experience leading teams and achieving results through others.
• Industry background in doors, hardware, construction, building products, or a related field is highly valued.
• Track record of delivering exceptional customer experiences through engagement, expertise, and operational excellence.
• Self-starter with strong initiative, resourcefulness, and follow-through.
• Excellent communication, organization, and time-management skills.
• Strong analytical and problem-solving abilities with high attention to detail.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency in Outlook and Word, with advanced Excel and PowerPoint skills.

Nice To Haves

• Manufacturing or customer-management experience is a plus.

Responsibilities

• Serve as a knowledgeable product expert, including windstorm-rated solutions, to confidently guide customers and influence buying decisions.
• Promote our service capabilities, digital tools, and buying platforms to enhance the customer experience and drive adoption.
• Analyze customer trends and market activity to identify opportunities that expand sales and strengthen market position.
• Lead the quote follow-up process, leveraging hit-rate insights and customer metrics to improve conversion.
• Identify, pursue, and engage new customer targets to grow our presence in the region.
• Host customer tours of the Service Center, showcasing capabilities and reinforcing our value proposition.
• Manage selected key accounts with a high level of engagement, responsiveness, and relationship-building.
• Align sales efforts with ASSA ABLOY’s financial goals and key performance indicators to support profitable, sustainable growth.
• Oversee the front-end flow of orders, ensuring accuracy, efficiency, and a seamless customer experience.
• Respond promptly to customer inquiries and manage escalated issues with professionalism and urgency.
• Maximize the use of stock, modification, and welding programs to meet customer needs and improve service levels.
• Partner with the Operations Manager to support production scheduling, backlog management, and overall workflow efficiency.
• Ensure customer quotes are processed accurately, competitively, and in a timely manner.
• Develop and mentor team members, fostering a culture of continuous improvement and high performance.
• Contribute to the development and maintenance of standard operating procedures to enhance consistency and operational excellence.
• Support additional duties and special projects that contribute to team and organizational success.
• Promote a safe, collaborative, and inclusive work environment for all employees.
• Uphold all state and federal regulations, company standards, and the ASSA ABLOY Code of Conduct.

Benefits

• Competitive Salary
• Paid Vacation, Sick Time, and Paid Company Holidays
• Medical, Dental, Vision, 401(k), Short and Long-term Disability, Life and AD&D Insurance
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Discount portal
• Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees