Customer Success Manager (Series B+ Technology Companies)

Symbal•San Francisco, CA

23d

About The Position

Symbal is transforming how high-growth companies build their teams. Our AI Recruiters automate sourcing, screening, and scheduling for some of the fastest-scaling technology companies in the world — from Series B startups to pre-IPO unicorns. We help talent teams reduce time-to-fill by 70%, slash costs, and provide a candidate experience that wins top talent in a competitive market. We’re looking for a Customer Success Manager (CSM) who understands the demands of scaling tech companies and can guide them to maximize adoption, ROI, and expansion with our AI Recruiter platform.

Requirements

3–6 years of experience in Customer Success, Account Management, or Implementation roles at a B2B SaaS company serving high-growth or enterprise tech clients.
Familiarity with Series B+ tech environments : rapid headcount growth, global hiring, high compliance/security expectations.
Strong project management and communication skills; able to coordinate across Talent, IT, Security, and People Ops teams.
Data-driven mindset — comfortable with dashboards, KPIs, and presenting performance results to C-level stakeholders.
Passion for AI and recruiting technology , and an eagerness to drive adoption of transformative tools.
Ability to thrive in a fast-paced, high-growth startup environment where priorities evolve quickly.

Responsibilities

Own the post-sales relationship for a portfolio of Series B+ tech clients — from onboarding to ongoing account management.
Lead implementations and onboarding , including API integrations with ATS/HRIS (Greenhouse, Lever, Workday), single sign-on, and security reviews.
Develop success plans tied to key hiring goals — rapid scaling of engineering, GTM, and leadership roles, while maintaining candidate experience and compliance.
Train and enable client teams (Talent, People Ops, Hiring Managers) to maximize usage and performance of Symbal’s AI Recruiters.
Analyze and present ROI metrics — sourcing velocity, cost per hire, funnel conversion, offer acceptance — to demonstrate value and secure renewals or expansions.
Be the voice of the customer internally, shaping product roadmap, surfacing feature requests, and influencing strategic priorities for fast-scaling customers.
Drive adoption and upsell new modules (AI Sourcing, AI Reference Check, AI Coach) based on client needs.
Partner cross-functionally with Sales, Product, and Support to deliver a seamless experience across all stages of growth.