Customer Success Manager 2026

Paccurate•Brooklyn, NY

1d•Remote

About The Position

Paccurate is seeking a Customer Success Manager to join their expanding team. This role focuses on building strong post-sales relationships, managing a portfolio of customer accounts, and ensuring customer satisfaction and growth. The ideal candidate will have a proven track record in customer success or technical account management, with strong problem-solving and communication skills. The role involves leading customer onboarding, providing product expertise, resolving issues, identifying upsell opportunities, and managing contracts. Some travel to customers is expected. Applicants must be legally authorized to work in the United States, as Paccurate does not provide visa sponsorship.

Requirements

Minimum of 3 years of experience in Customer Success, Technical Account Management, Customer Support, or related customer-facing relationship roles.
Proven ability to nurture and grow customer relationships through proactive monitoring of customer health, early identification of risks, and anticipation of customer needs.
Exceptional problem-solving capabilities, including the ability to accurately diagnose complex technical challenges, develop effective solutions, and consistently drive positive customer outcomes.
A consultative, sales-oriented mindset, with experience identifying, positioning, and closing upsell or expansion opportunities within an existing account base.
Strong collaborative, interpersonal, and communication skills, necessary for successful cross-functional partnership across all Paccurate teams.
A strong technical acumen, with the ability to troubleshoot product and integration issues independently.
Excellent time and project management skills, with the ability to efficiently manage a demanding portfolio of multiple customer accounts, including concentrated, high-touch periods like onboarding and go-live.
Prior experience in SaaS and/or the supply chain industry.
Applicants must be legally authorized to work in the United States.
Paccurate does not provide visa sponsorship.

Nice To Haves

Comfortable using data, analytics, or AI-assisted tools to spot account risk, prioritize upsell timing, or streamline day-to-day workflows.

Responsibilities

Own a dedicated portfolio of roughly 10 to 12 customer accounts, spanning a mix of established customers and new accounts moving through onboarding.
Be accountable for Net Revenue Retention (NRR) and ensure the value proposed during pre-sales is successfully realized post-implementation.
Lead customer onboarding and Paccurate platform implementations, from the initial handoff through testing and final go-live.
Drive consistent customer engagement through regular check-ins, product updates, and business reviews to strengthen Customer Satisfaction (CSAT) and foster long-term loyalty.
Serve as a product expert, providing comprehensive training to customers on the Paccurate platform and its full suite of products.
Efficiently oversee and manage customer issue resolution, turning challenges into positive, successful experiences.
Act as the internal advocate for customers, translating their needs and feedback into actionable insights for the Product team.
Identify and execute on upsell opportunities within the customer base to support NRR goals.
Manage all aspects of customer contracts, including renewals and overall retention efforts.