Customer Success Manager

Thoropass

1d•$90,000 - $110,000•Remote

About The Position

We’re looking for a tech-savvy Customer Success Manager with a drive for building relationships and finding solutions. As a member of our Customer Success Team, you’ll be working with other awesome tech startups by engaging with their founders and leadership teams. Your sphere of influence will include maintaining customer relationships, networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You’ll be asked for your insights on client-to-business interactions, how you think we can improve the customer experience through product support, and how best to handle customer complaints and requests. Our Customer Success Manager must be social and analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager will engage with customers, maximize value, and create strategies to grow our customer base.

Requirements

Strong communication skills in English, both written and verbal, and ability to clearly convey ideas and effectively engage with various stakeholders
Detail oriented with strong organizational skills
Ability to handle multiple priorities
Demonstrated leadership qualities
High computer literacy and ability to learn new software
Passion for service
3-5 years of experience in a customer-facing role and startup SaaS experience
Bachelors degree

Nice To Haves

Compliance, Audit, or Risk Management industry experience highly preferred

Responsibilities

Own post-sales relationships with our existing and new customers with contributions to growing ARR (annual recurring revenue)
Help improve customer experience through data analysis
Contribute to tutorials and communications
Maximize customer retention
Aid in innovative product design and development