Customer Success Manager
About The Position
We are looking for a dedicated and highly motivated Customer Success Manager to lead our mid market and enterprise-level accounts. In this role, you will work strategically with our customer base to understand their business objectives and help them achieve the best possible results using the Aspire platform for their influencer marketing efforts. You will work directly with our brands’ marketing teams to develop actionable and innovative marketing strategies, and continuously evolve and improve those strategies through ongoing experimentation and iterative testing/learning. This role will require you to leverage your experience and expertise to ensure the ongoing success of our enterprise customer's campaigns. The ideal candidate will be a strategic thinker, with a background in consumer marketing, brand marketing or advertising, and proven success partnering with distinct stakeholders to develop and execute campaigns. You will also work cooperatively with other departments to improve the client experience, retain existing customers, and gather critical feedback to improve our product. Strong influencing and interpersonal skills, and the ability to develop strong relationships are critical to success in this role.
Requirements
- 5+ years of professional experience within SaaA Account Management or Customer Success
- 1+ years influencer or performance marketing experience
- Outstanding organization and interpersonal skills
- A structured approach to process and prioritization
- Initiative and the ability to identify and solve problems proactively
- 1+ influencer or performance marketing experience
Nice To Haves
- Background in consumer marketing, brand marketing or advertising
- Proven success partnering with distinct stakeholders to develop and execute campaigns
Responsibilities
- Cement the relationship with new and existing customers including: account growth, new product adoption, and renewals
- Develop a “consultant” perspective to client communications, questions, and meetings
- Lead and present at regular client meetings, both in-person and over video conference
- Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
Benefits
- Full health, dental, and vision insurance
- Remote Work Flexibility
- Support for internet and home office setup
- 401(k) retirement savings plan
- Flexible PTO
- Four months of fully paid leave for new moms and dads (Paid Parental Leave)
- Ongoing Training & Development
- Customized training, coaching, and career acceleration opportunities
- Annual education stipend
- End-of-Year Break (typically between Christmas and New Year's)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
