Customer Success Manager

NielsenIQ•Remote, IL

19d•$69,000 - $89,000•Remote

About The Position

NIQ is hiring a Customer Success Manager to support and expand its branded customer base. The role serves as the primary point of contact for a rapidly growing portfolio of CPG brands, helping customers realize the value of NIQ’s digital shelf platform. The successful candidate will use their knowledge of eCommerce data and the application to promote customer satisfaction and long-term value. This is a fully remote position for candidates currently living in the United States. The role includes client engagement and support, platform expertise and insights, and continuous improvement. The anticipated base compensation range is $69,000–$89,000; actual pay depends on experience, qualifications, skills, and location. The role may also be eligible for a sales-based incentive or performance-based bonus.

Requirements

3–5 years of proven experience in customer success, account management, or customer marketing.
Experience in a client- or customer-facing role.
Strong understanding of digital shelf analytics and eCommerce data.
Excellent communication and interpersonal skills.
Ability to manage multiple priorities and work cross-functionally.
Strategic thinker with a customer-first mindset.
Self-driven and proactive mindset.
Experience working with Excel, PowerPoint, Thinkcell, and AI tools.

Nice To Haves

Experience in the CPG, retail, or eCommerce space.

Responsibilities

Serve as the main point of contact for assigned customers, respond to inquiries, and coordinate with subject matter experts to resolve complex issues.
Build strong client relationships and act as a trusted advisor by sharing thought leadership, best practices, and strategic guidance.
Set and manage client expectations and maintain a high say-do ratio to build credibility and trust.
Help clients derive value from the digital shelf tool through application expertise and strategic use of eCommerce data.
Provide business context for Strategy & Insights reports so they are actionable and relevant to client teams.
Stay current on industry trends, customer behavior, and the competitive landscape to inform marketing strategies and client engagement.
Use communication, influence, and collaboration skills to solve problems and drive customer success.
Work across functions and manage multiple priorities.

Benefits

Comprehensive healthcare plan, including medical, prescription, dental, and vision coverage.
Flexible spending accounts and a Health Savings Account, including company contributions.
Life and AD&D insurance.
401(k) retirement plan with company matching contributions.
Disability insurance.
Tuition reimbursement and education support.
Discretionary paid time off program and 11 paid holidays.
Flexible working environment.
Volunteer time off.
LinkedIn Learning.
Employee Assistance Program (EAP).
Potential eligibility for a sales-based incentive or performance-based bonus.
Industry-leading parental leave.