Customer Success Manager

Wayvia

12d•Remote

About The Position

At Wayvia, we help the world’s top brands stay ahead—using AI, data, and innovation to shape the future of commerce. Whether you’re charting a new path or leveling up your journey, Wayvia is where your career can go further. We’d love to meet you. We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other—with trust, transparency, and the human connection that makes great work possible. At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next. We move fast, think boldly, and support one another in building something that matters—for our clients, for shoppers, and for each other.

Requirements

Bachelor’s Degree or equivalent experience.
Experience in Account Management or Customer Success working in digital media, e-commerce, technology platforms and/or a SaaS company.
Proven ability to manage and grow a substantial book of business and share best practices with peers.
Strong multitasking and prioritization skills; ability to manage competing priorities effectively.
Previous experience with performance-based compensation tied to sales/revenue and retention goals.

Nice To Haves

Experience with major retailers (e.g., Amazon, Best Buy, Walmart) is a plus.
Project Management experience or skills are strongly desired.
Account planning is a plus.
Experience with Google Analytics and Digital Marketing are strongly desired.

Responsibilities

Manage full customer lifecycle: onboarding, adoption, expansion selling, and renewals.
Lead customer retention initiatives and strategies.
Collaborate with new sales and internal teams to onboard and support new customers, becoming trusted advisors to existing customers.
Develop expertise in e-commerce and our product suite, providing valuable insights to customers for achieving business objectives through data analysis and reporting.
Create success plans and conduct executive-level quarterly business reviews.
Build cross-functional relationships at both user and executive levels across multiple internal teams and brands.