Customer Success Manager

Nextdeavor • San Jose, CA

4d • $43 - $54 • Hybrid

About The Position

You will be accountable for overall customer success, driving renewals, adoption, and satisfaction to ensure long-term value realization for the client. You will build success plans, coordinate across internal and customer stakeholders including executive sponsors, and lead remediation efforts for at-risk accounts. This is a full-time role with a guaranteed 40 hours/week and an 8-hour shift. This is a 6 month contract in San Jose, CA. This is a hybrid position in San Jose.

Requirements

• 4+ years of SaaS/digital marketing Customer Success experience
• Strong communication, consulting, and conflict navigation skills
• Program management experience navigating large organizations and driving change across groups
• Experience with executive facilitation and presenting to C-suite audiences
• Proven account planning skills and ability to prioritize under pressure
• Bachelor's degree and/or relevant work experience
• Knowledge of digital marketing/media software
• Digital Marketing Platform Knowledge — Adobe Experience Cloud specifically, broader martech familiarity

Responsibilities

• Build and maintain customer success plans and account roadmaps that align to business goals
• Drive adoption of the digital marketing platform and related products across stakeholder groups
• Monitor account health, identify risk, and lead "get well" plans to remediate issues
• Facilitate executive-level meetings, workshops, and presentations with C-suite stakeholders
• Partner with cross-functional teams to act as the internal voice of the customer and influence product/process improvements
• Use data to track adoption and progress along maturity curves and recommend actions

Benefits

• health, vision and dental benefits for contract employees
• Paid sick leave eligibility is contingent on state of residence
• Optional 401k Plan (excludes employer match)
• Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level