Customer Success Manager
About The Position
The Customer Success Manager supporting law schools develops and carries out service strategies to increase users and usage targets for assigned accounts. The role serves as the primary point of contact for users at existing clients, builds long-term customer relationships, and identifies opportunities for upselling and renewal. The manager monitors account health, develops engagement strategies, and trains and supports clients in using Bloomberg Industry Group products, including onboarding new employees at client firms. The role also helps clients configure alerts and dashboards and works with Relationship Partners on account-specific strategies and growth opportunities.
Requirements
- Bachelor’s degree with coursework in business, marketing, sales, or a related field, or equivalent experience.
- 2–4 years of successful sales or account management experience in a business environment comparable to Bloomberg Industry Group.
- Ability to prioritize accounts and manage multiple projects and activities to meet business objectives and deadlines.
- Strong analytical, organizational, and interpersonal communication skills.
- Ability to travel within the assigned territory.
Nice To Haves
- Knowledge of the assigned market, such as law firms, tax and accounting, or corporations.
- Prior account management experience.
Responsibilities
- Serve as the primary point of contact for users within existing clients in the field.
- Increase users, product usage, engagement, and renewals for assigned accounts.
- Establish long-term customer relationships and identify upsell opportunities.
- Proactively monitor account health and develop engagement strategies.
- Train and support accounts to maximize use of Bloomberg Industry Group products, including onboarding training for new employees at client firms.
- Help clients set up alerts, dashboards, and other product features.
- Collaborate with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients.
- Participate in special projects and perform other duties as assigned.
Benefits
- Participation in the Client Incentive Bonus program, which includes quarterly and annual incentive elements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
