Customer Success Manager
Moontech
About The Position
A Customer Success Manager to own and grow performance and influencer marketing accounts while acting as a key internal stakeholder to the Product team. This role requires someone who can independently manage revenue-driving accounts, understand campaign models and internal processes, and translate client needs into structured product and process improvements.
Requirements
- 5–7 years total experience, with 3+ years in Account Management or Customer Success
- Experience managing performance-based accounts (e-commerce, SaaS, marketplace, etc.)
- Exposure to SaaS/product environments and cross-functional collaboration
- Strong analytical skills and data literacy
- High ownership, accountability, and ability to operate with minimal supervision
Nice To Haves
- Background in performance marketing, influencer marketing, affiliate, or agency + product environments.
Responsibilities
- Own performance & influencer marketing accounts (ROAS-driven)
- Lead optimization, retention, growth planning, and upselling
- Build strong, strategic client relationships
- Collaborate closely with Product to translate client requirements into actionable inputs
- Coordinate cross-functionally (BI, Ops, Finance, Influencer, Product)
- Identify workflow gaps and proactively improve processes
Benefits
- Opportunity to shape customer success practices
- Work with cross-functional teams
- Directly influence product and business outcomes
- Grow your career in a supportive, high-impact environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
