Customer Success Manager (CSM)

Remarcable, Inc. • Omaha, NE

3d • $75,000 - $95,000

About The Position

Remarcable is a SOC 2 Type II–certified cloud platform that streamlines purchasing for MEP contractors. The Customer Success Manager owns the post-onboarding relationship for a dedicated book of business, driving retention, expansion, and measurable business value for contractor clients.

The role leads the transition from onboarding into long-term success planning, monitors account health, and proactively addresses risks to customer retention. It also identifies opportunities to expand accounts and communicates contractor feedback to Product and Engineering.

Requirements

• At least 5 years of experience in B2B SaaS Customer Success or Account Management.
• Experience managing a book of business and retaining and growing complex accounts.
• Comfort using Salesforce and Totango or similar customer success platforms.
• Proactive approach to identifying and addressing customer issues.
• Ability to communicate procurement workflows to foremen and digital transformation ROI to CFOs.
• Ownership mentality focused on high-impact work.

Nice To Haves

• Construction industry experience, particularly in electrical, mechanical, or plumbing.

Responsibilities

• Lead the handoff from onboarding into a long-term success plan.
• Deliver QBRs and EBRs that demonstrate measurable ROI across procurement, spend control, and field-to-office workflows.
• Monitor account health in Totango and Salesforce.
• Proactively run churn playbooks when usage declines.
• Identify upsell opportunities, including new modules, additional regions, and adjacent partners.
• Develop customer advocates for case studies, referrals, and beta programs.
• Translate field feedback into actionable input for Product and Engineering.

Benefits

• Medical, dental, and vision coverage paid by the company for employee coverage.
• Company-paid short-term disability and group life insurance; voluntary long-term disability.
• 401(k) with company match.
• Two weeks of PTO and 56 hours of sick leave in the first year.
• Bonus potential.
• Series A growth trajectory.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed