Customer Success Manager

Honeywell•Manchester, NH

6d•Hybrid

About The Position

As a Customer Success Manager at Honeywell, you will support the customer experience and ensure high levels of customer satisfaction. You will work closely with customers to understand their needs, address concerns, and help them achieve desired outcomes with Honeywell products and services. This role is based in Manchester, New Hampshire, on a hybrid work schedule and reports directly to the General Manager. It contributes to customer retention, loyalty, and overall satisfaction by fostering strong relationships and delivering exceptional service that meets or exceeds customer expectations.

Requirements

At least 6 years of experience in customer success, customer experience, or related roles.
Strong knowledge of customer success management principles and best practices.
Proficiency with customer relationship management (CRM) tools and data analysis to monitor customer health and satisfaction.
Experience collaborating with cross-functional teams to resolve customer issues and improve service delivery.

Nice To Haves

Bachelor’s degree in Business Administration, Marketing, or a related field.
Experience managing customer success initiatives in a fast-paced environment.
Strong problem-solving and analytical skills.
Ability to work collaboratively across teams and influence stakeholders.
Innovative mindset focused on continuous improvement.

Responsibilities

Develop and maintain strong relationships with customers to understand their goals and challenges.
Collaborate with cross-functional teams to ensure customer needs are met and issues are resolved promptly.
Monitor customer health metrics and proactively address potential risks to customer satisfaction.