Customer Success Manager

Radix•Scottsdale, AZ

41d

About The Position

As a Customer Success Manager, you will serve as a strategic partner to Radix customers, helping them achieve their business objectives through successful adoption of our platform. You will own the customer journey from onboarding through renewal, ensuring clients realize measurable value while building long-term, trusted relationships. This role sits at the intersection of Product, Sales, Support, and Leadership teams, acting as the voice of the customer and helping drive customer retention, satisfaction, and growth. You will play a critical role in maximizing customer lifetime value, reducing churn, and identifying opportunities to expand partnerships across our customer base.

Requirements

2+ years of experience in Customer Success, Account Management, Client Services, Technical Support, or a related customer-facing role within a SaaS or technology environment.
Strong relationship-building skills with the ability to become a trusted advisor to customers at multiple organizational levels.
Exceptional verbal, written, presentation, and interpersonal communication skills.
Analytical mindset with experience using data to drive customer outcomes and business decisions.
Familiarity with customer success metrics including Customer Health Scores, Net Promoter Score (NPS), Churn Rate, Customer Retention, and Net Revenue Retention (NRR).
Experience managing customer renewals and identifying growth opportunities within an existing customer portfolio.
Proficiency with CRM and customer success platforms such as Salesforce, Gainsight, HubSpot, or similar tools.
Ability to manage multiple customer relationships simultaneously while maintaining a high level of service and attention to detail.
Strong cross-functional collaboration skills and experience working with Product, Sales, and Support teams.

Nice To Haves

Bachelor's degree in Business, Communications, Marketing, or a related field preferred.

Responsibilities

Guide new customers through onboarding, implementation, training, and early value realization to ensure a successful start with the Radix platform.
Drive product adoption and customer engagement by conducting regular business reviews, strategic check-ins, training sessions, and educational webinars.
Monitor customer health metrics and proactively identify risks, opportunities, and engagement trends to improve customer outcomes.
Build trusted advisor relationships with customer stakeholders, aligning platform capabilities to their business objectives and success goals.
Own the customer renewal lifecycle, partnering with customers to secure long-term retention and continued value realization.
Identify and pursue expansion opportunities through upselling and cross-selling appropriate Radix solutions and services.
Advocate for customers internally by capturing feedback, surfacing customer needs, and partnering with Product teams to influence future enhancements and roadmap priorities.
Collaborate closely with Sales, Product, Support, and Executive stakeholders to deliver an exceptional customer experience throughout the customer lifecycle.
Contribute to key business objectives including customer satisfaction, churn reduction, net revenue retention, and customer growth.