Customer Success Manager

Bloomberg Industry Group • Arlington, VA

8d

About The Position

The Customer Success Manager supports law schools and is responsible for formulating and executing service strategies to increase users and product usage across assigned accounts. This role serves as the primary point of contact for users at existing clients, building long-term customer relationships, monitoring account health, and developing strategies to improve engagement and renewals. The manager trains and supports clients in using Bloomberg Industry Group products, including onboarding new employees, and helps clients configure alerts and dashboards. The position works closely with Relationship Partners to develop account-specific plans and identify opportunities for sales and growth. The role also includes participation in special projects and other assigned duties. Travel within the assigned territory is required. The role participates in a Client Incentive Bonus program with quarterly and annual incentive elements; compensation details and on-target earnings are discussed during the interview process.

Requirements

• Bachelor’s degree with coursework in business, marketing, sales, or a related field, or equivalent experience.
• 2–4 years of successful sales or account management experience in a business environment comparable to Bloomberg Industry Group.
• Ability to prioritize accounts and manage multiple projects and activities to meet business objectives and deadlines.
• Strong analytical, organizational, and interpersonal communication skills.
• Ability to travel within the assigned territory.

Nice To Haves

• Knowledge of the assigned market, such as law firms, tax and accounting, or corporations.
• Prior account management experience.

Responsibilities

• Serve as the primary point of contact for users within existing client accounts, focusing on increasing users, usage, engagement, and renewals.
• Build long-term customer relationships and identify upsell opportunities.
• Monitor account health proactively and develop engagement strategies.
• Train and support assigned accounts to maximize use of Bloomberg Industry Group products, including onboarding training for new employees at client firms.
• Help clients set up alerts, dashboards, and other product features.
• Collaborate with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients.
• Participate in special projects and perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level