EverCommerce Payments - Customer Success Manager (Remote, US)
About The Position
At EverCommerce, we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 745,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. The EverCommerce Payments organization, also known as PaySimple, is focused on delivering unparalleled value to our partners and customers through frictionless embedded payments and commerce solutions at scale. We are looking for a Customer Success Manager to join our EverCommerce Payments brand to develop deep relationships with an assigned portfolio of our most valuable customers to educate, drive adoption, and masterfully navigate value add conversations with customers who utilize our software and payment solutions.
Requirements
- 2–4 years managing a portfolio of accounts (SaaS account management a plus)
- Experience and demonstrated success in a high-volume sales or account management capacity, engaging with VP/C-suite/SMB owners
- Organized, detail-oriented individual capable of meeting short-deadline goals on a daily basis
- Ability to prioritize the most important activities daily to maximize time spent on each account
- Strong excel skills with the ability to understand, analyze and interpret data to make organizational, planning and problem-solving decisions.
- Strong written and oral communication skills
- A team player who performs well independently
- Ability to multitask, take direction and execute with precision
- Must be a confident, adaptable self-starter
- Previous payment processing related experience a plus
- Must be eligible to work without sponsorship to qualify for this position
Nice To Haves
- Preferably in the SaaS space
- Experience in onboarding or implementation, showing you can communicate the benefits of change and drive deep and successful adoption of a new tool
- Experience in the electronic payment processing industry, associated pricing models, and industry best practices
Responsibilities
- Establish yourself as a trusted advisor to your accounts, lending your business acumen to growing SMBs
- Master our payment solutions, supported products and services, and integration capabilities in order to provide small business customers with consultative guidance
- Scale playbooks and best practices across multi-location accounts, third-party partners, integrated software solutions
- Ongoing management of 1:1 accounts and implement 1:many strategies for channel growth
- Identify on-going sales opportunities within portfolio to generate growth, referrals, and new leads
- Upsell unused functionality and features in order to increase utilization, revenue, and reduce attrition
- Passionately support EVCM Payments /PaySimple's commitment to create an outstanding experience for all of our customers
Benefits
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
